Frequently Asked Questions
Everything you need to know about your WALI electronics experience.
What is the standard shipping timeframe for WALI orders?
We process orders within 24 hours. Standard domestic shipping typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
Do WALI electronics come with a manufacturer warranty?
Yes, all WALI hardware and electronic accessories are covered by a limited 12-month warranty against manufacturing defects from the date of purchase.
What is your return policy for opened electronic items?
We offer a 30-day return policy. Items must be returned in their original packaging with all cables, manuals, and accessories included to be eligible for a full refund.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's portal to monitor your shipment in real-time.
Which payment methods do you accept?
WALI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.
Are your products compatible with both iOS and Android ecosystems?
The majority of our smart devices and peripherals are designed for cross-platform compatibility. Please check the 'Technical Specifications' section on individual product pages for specific software requirements.